Loyalty — Gems
Gems are Royal Glow’s loyalty currency. Customers earn them automatically when they pay for services, and spend them on specific services from a redeemable catalogue. It is a simple “spend a little, get a little back” programme that rewards repeat visits.Gems are not a rupee discount. A customer redeems gems against a specific
service (e.g. “70 gems for a Classic Manicure”), not as money off a bill.
What it is
A way to turn regular spending into free services over time. Every paid service visit quietly adds gems to the customer’s balance. Once they have enough, they can claim a service from the gems catalogue without paying for it.How it works
1
Earn
When a service booking is completed and invoiced, the customer earns 1 gem for
every ₹100 invoiced, rounded down (floor). A ₹1,300 service invoice earns 13
gems.
2
See the balance
The customer’s gems balance, lifetime totals, and transaction history appear on
their
/gems page, alongside the catalogue of services they can redeem.3
Redeem
The customer picks a catalogue service their balance covers; the gems are
deducted and the service is theirs.
4
Expire
Gems expire 365 days after they are earned. A background job sweeps expired gems
automatically.
A quick example
Earning always rounds down: a ₹1,099 invoice earns 10 gems, not 10.99.
Rules
What is the earn rate?
What is the earn rate?
1 gem per ₹100 invoiced, floored. Earning always rounds down — a ₹1,099 invoice
earns 10 gems, not 10.99.
Which invoices earn gems?
Which invoices earn gems?
Service invoices only. Gems are earned on
service invoices. No gems are
earned on membership purchases or membership sessions. See
SPA Memberships.When do gems expire?
When do gems expire?
365 days after they are earned, handled by a scheduled background job.
Are gems a rupee discount?
Are gems a rupee discount?
No. Redemption claims a specific catalogue service (e.g. “70 gems for a Classic
Manicure”), not a discount on the bill total.
Loyalty transactions are typed
earned, redeemed, expired, or adjusted.
A brand-new customer’s loyalty account is created on first read, so they see a
zero balance rather than an error.Related links
Loyalty & Offers API
The gems balance, transaction history, and redeemable catalogue endpoints.
Offers & Combos
Why gems and offers cannot be combined on one booking.
Billing & Invoicing
Service invoices are what earn gems.
Data Model
The loyalty_account and loyalty_transaction tables.