Loyalty — Gems
Gems are Royal Glow’s loyalty currency. Customers earn them automatically when they pay for services, and spend them on specific services from a redeemable catalogue. It is a simple “spend a little, get a little back” programme that rewards repeat visits.Gems are not a rupee discount. A customer redeems gems against a specific
service (e.g. “70 gems for a Classic Manicure”), not as money off a bill.
What it is
A way to turn regular spending into free services over time. Every paid service visit quietly adds gems to the customer’s balance. Once they have enough, they can claim a service from the gems catalogue without paying for it.How it works
1
Earn
When a service booking is completed and invoiced, the customer earns 1 gem for every ₹100 invoiced, rounded down (floor). A ₹1,300 service invoice earns 13 gems.2
See the balance
The customer’s gems balance, lifetime totals, and transaction history appear on their/gems page, alongside the catalogue of services they can redeem.3
Redeem
The customer picks a catalogue service their balance covers; the gems are deducted and the service is theirs.4
Expire
Gems expire 365 days after they are earned. A background job sweeps expired gems automatically.A quick example
Earning always rounds down: a ₹1,099 invoice earns 10 gems, not 10.99.
Rules
Gems cannot combine with offers. Gems and an
offer cannot both be applied to the same booking — a
customer uses one or the other, never both.
Loyalty transactions are typed
earned, redeemed, expired, or adjusted.
A brand-new customer’s loyalty account is created on first read, so they see a
zero balance rather than an error.