In plain language: Royal Glow is a premium salon and spa in Bengaluru. This
platform is its complete digital operations system — website, booking, admin
portal, billing, memberships, loyalty, CRM, marketing, and automation — all in
one connected product with a single source of truth.
What Royal Glow is
A high-end beauty and wellness business offering salon services (hair, skin, nails, makeup) and spa services (massages and body therapies). The brand is premium, so the digital experience is built to feel the same way — fast, polished, and trustworthy.The problem it solves
Most salons juggle a notebook for bookings, a separate billing app, a spreadsheet for customers, and WhatsApp for marketing. Information lives in different places, nothing reconciles, and reporting is guesswork. Royal Glow replaces all of that with one connected platform. When a service is completed, the same action confirms the booking, creates a GST-compliant invoice, awards loyalty points, updates the customer’s lifetime value, and feeds the day’s revenue report. There is a single source of truth, so the owner can trust the numbers and the team spends less time on admin.The guiding principle: a customer or staff member should never have to enter
the same information twice, and the business should never have two different
answers to the same question.
The modules
The platform is made of modules that work together. Each one is a clear part of the business.
Each of these has a full reference in the Features section.
Who uses it
There are two broad groups of people: customers and the salon team. The team is split into roles, and each role sees only what it needs.Customers
Anyone who books a service. They use the website and their own account to browse services, book appointments, manage memberships, and track loyalty gems. They never see the admin portal.The team (six roles)
The platform uses six access levels, each with more capability than the one before it.
The full breakdown of what each role can and cannot do is in the
Admin & Staff Guide.
How the business works
What customers pay for
How a typical visit flows
1
Book
A customer books online (or walks in, and the receptionist creates the booking).
2
Confirm
The front desk confirms the booking and assigns the right staff member.
3
Service
The service is performed.
4
Checkout
At checkout, the receptionist takes payment, and the system generates the invoice and awards gems.
5
After
The invoice is emailed to the customer; their profile and the day’s reports update automatically.
Key facts to remember
These rules apply everywhere in the product. They reflect that Royal Glow is an India-first business.Currency is INR (stored in paise)
Currency is INR (stored in paise)
All prices are in Indian Rupees. Internally money is stored in paise (₹1 =
100 paise) to avoid rounding errors; it’s only converted to rupees for display.
Prices include GST
Prices include GST
Every price shown to a customer already includes 18% GST. The invoice shows
the tax split, but the customer pays exactly the displayed price.
Indian formatting
Indian formatting
Money shows in Indian grouping (₹1,00,000.00) and dates as DD/MM/YYYY.
IST timezone
IST timezone
All times are Indian Standard Time. Timestamps are stored in UTC and displayed in IST.
₹0/month infrastructure at launch
₹0/month infrastructure at launch
The platform runs entirely on free service tiers, so there are no monthly
software bills when the business starts.
Why paise, not rupees? Storing money as whole paise means the system never
loses a fraction of a rupee to rounding. Customers always see clean rupee
amounts; the precision is handled behind the scenes.
Where to go next
Customer Guide
See the platform from a customer’s point of view, step by step.
Admin & Staff Guide
See how the team runs day-to-day operations and what each role can do.
Features
Go deeper into any single module — booking, memberships, gems, billing, and more.