Features
This section explains everything the Royal Glow platform does — booking, memberships, loyalty gems, offers, CRM, billing, scheduling, notifications, and more. Each page opens with a plain-language summary anyone can read, then goes deeper into the rules, data, and API endpoints for engineers.Money is always shown in Indian Rupees (₹) and is GST-inclusive (18%, SAC
999721). Internally the system stores money in paise (₹1,000.00 =
100000) and never uses floating point. Dates display as DD/MM/YYYY (IST).Browse the features
Booking System
The 4-step booking dialog, entry points, and the full booking lifecycle.
SPA Memberships
Hour-based Silver, Gold, and Platinum tiers with session tracking.
Loyalty — Gems
Earn gems on spend and redeem them for catalogue services.
Offers & Combos
Percentage, flat, and combo-price promotions applied at checkout.
CRM & Lead Pipeline
Customer profiles plus the Meta-ad lead funnel and WhatsApp follow-up.
Scheduling & Leave
Staff schedules and the leave request, review, and approval workflow.
Billing & Invoicing
GST-compliant invoices, PDF generation, and email delivery.
Notifications
Web Push and email across the booking and membership journey.
No-Show Policy
How repeated no-shows are tracked, escalated, and recovered.
Favourite Services
Let customers save services for faster repeat booking.
How these pages are structured
Every feature page follows the same shape so you can read only as deep as you need:1
What it is
A plain-language summary of the feature and why it matters.
2
How it works
The customer or staff journey, step by step.
3
Rules
The business rules and constraints that govern the feature.
4
Related links
The matching API Reference pages and the
Data Model.