> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theroyalglow.in/llms.txt
> Use this file to discover all available pages before exploring further.
# Business Overview
> What Royal Glow is, the problem the platform solves, every module, who uses it, and how the business works — for any reader.
# Business Overview
**In plain language:** Royal Glow is a premium salon and spa in Bengaluru. This
platform is its complete digital operations system — website, booking, admin
portal, billing, memberships, loyalty, CRM, marketing, and automation — all in
one connected product with a single source of truth.
Royal Glow Salon & Spa is a premium salon and spa in Bengaluru, India. This
platform is its complete digital operations system: the customer website, the
online booking, the staff and admin portal, billing, memberships, loyalty, the
customer database, marketing, and the automation behind all of it. This page is
the plain-language map of the whole thing — no code, just what each part does
and why it exists.
## What Royal Glow is
A high-end beauty and wellness business offering salon services (hair, skin,
nails, makeup) and spa services (massages and body therapies). The brand is
premium, so the digital experience is built to feel the same way — fast,
polished, and trustworthy.
| Fact | Detail |
| ---------- | ------------------------------------------------------------------------------------- |
| Business | Royal Glow Salon & Spa |
| Location | Rayasandra, Bengaluru, Karnataka, India (single branch at launch, multi-branch ready) |
| Website | theroyalglow\.in |
| Reputation | 4.9★ on Google with 86 reviews |
| Hours | Mon–Fri 10:00–21:00, Sat–Sun 10:00–22:00 |
## The problem it solves
Most salons juggle a notebook for bookings, a separate billing app, a
spreadsheet for customers, and WhatsApp for marketing. Information lives in
different places, nothing reconciles, and reporting is guesswork.
Royal Glow replaces all of that with **one connected platform**. When a service
is completed, the same action confirms the booking, creates a GST-compliant
invoice, awards loyalty points, updates the customer's lifetime value, and feeds
the day's revenue report. There is a single source of truth, so the owner can
trust the numbers and the team spends less time on admin.
The guiding principle: a customer or staff member should never have to enter
the same information twice, and the business should never have two different
answers to the same question.
## The modules
The platform is made of modules that work together. Each one is a clear part of
the business.
| Module | What it does in plain language |
| ----------------------- | ----------------------------------------------------------------------------------------------------------------------------------------- |
| **Customer website** | The public face — homepage, services, prices, offers, about, contact, blog, FAQ. Where customers discover the salon and start a booking. |
| **Booking** | The online appointment system. Customers book through a simple 4-step dialog; staff confirm and assign it. |
| **Admin portal** | The internal tool the team uses to run the day — managing bookings, customers, billing, and everything else. Access depends on your role. |
| **CRM** | The customer database — profiles, visit history, spend, tags, and notes. Helps the team understand and look after each customer. |
| **Billing & invoicing** | Generates branded, GST-compliant invoices, emails them as PDFs, and keeps records ready for the accountant. |
| **SPA memberships** | Prepaid packages of spa hours (Silver, Gold, Platinum) that customers buy and draw down over time. |
| **Loyalty (gems)** | A rewards programme. Customers earn "gems" on what they spend and redeem them against catalogue services. |
| **Marketing & leads** | Captures prospects from Meta/Instagram ads, tracks them through a pipeline, and connects to WhatsApp for follow-up. |
| **Scheduling** | Staff working hours and leave requests, so bookings only land on available people. |
| **Notifications** | Keeps customers and staff informed by web push and email (confirmations, reminders, alerts). |
| **Analytics** | Reports on revenue, services, spa, staff performance, and where customers come from. |
Each of these has a full reference in the [Features](/docs/features) section.
## Who uses it
There are two broad groups of people: **customers** and the **salon team**. The
team is split into roles, and each role sees only what it needs.
### Customers
Anyone who books a service. They use the website and their own account to browse
services, book appointments, manage memberships, and track loyalty gems. They
never see the admin portal.
### The team (six roles)
The platform uses six access levels, each with more capability than the one
before it.
| Role | In plain language | Typical access |
| ------------------------------- | -------------------------------- | ----------------------------------------------------------------------------------- |
| **Customer** | The end user booking services. | Public website + their own account |
| **Staff** (Stylist / Therapist) | Performs the services. | Only their own appointments and their own leave |
| **Receptionist** | Runs the front desk and the day. | Bookings, billing, memberships, CRM, leads, leave approvals |
| **Manager** | Oversees operations. | Everything a receptionist can do, plus prices, offers, reports, staff, and settings |
| **Owner** | Runs the business. | Everything a manager can do, plus managing user accounts |
| **Developer** | Maintains the software. | Full access, plus integrations and system logs |
The full breakdown of what each role can and cannot do is in the
[Admin & Staff Guide](/docs/product/admin-staff-guide).
## How the business works
### What customers pay for
| Source | How it works |
| ------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Services** | The core income — haircuts, facials, massages, and so on. Paid at the counter after the service (cash, UPI, or card). There is no online payment gateway at launch. |
| **SPA memberships** | Customers buy a block of spa hours upfront (e.g. 15 hours for ₹15,000) and use them across multiple visits over 90 days. |
| **Loyalty (gems)** | Not a payment, but a retention tool — customers earn gems on spend and redeem them for services, encouraging repeat visits. |
### How a typical visit flows
A customer books online (or walks in, and the receptionist creates the booking).
The front desk confirms the booking and assigns the right staff member.
The service is performed.
At checkout, the receptionist takes payment, and the system generates the invoice and awards gems.
The invoice is emailed to the customer; their profile and the day's reports update automatically.
## Key facts to remember
These rules apply everywhere in the product. They reflect that Royal Glow is an
India-first business.
All prices are in Indian Rupees. Internally money is stored in **paise** (₹1 =
100 paise) to avoid rounding errors; it's only converted to rupees for display.
Every price shown to a customer already includes **18% GST**. The invoice shows
the tax split, but the customer pays exactly the displayed price.
Money shows in Indian grouping (₹1,00,000.00) and dates as DD/MM/YYYY.
All times are Indian Standard Time. Timestamps are stored in UTC and displayed in IST.
The platform runs entirely on free service tiers, so there are no monthly
software bills when the business starts.
**Why paise, not rupees?** Storing money as whole paise means the system never
loses a fraction of a rupee to rounding. Customers always see clean rupee
amounts; the precision is handled behind the scenes.
## Where to go next
See the platform from a customer's point of view, step by step.
See how the team runs day-to-day operations and what each role can do.
Go deeper into any single module — booking, memberships, gems, billing, and more.
## Related topics
- [Overview](/content/docs/index.md)
- [Product](/content/docs/product/index.md)
- [Admin & Staff Guide](/content/docs/product/admin-staff-guide.md)
- [SEO & AI Visibility](/content/docs/seo.md)
- [Testing](/content/docs/testing.md)